When you make bank transactions and payments over the internet or by phone (smartphone), beware of possible fraud situations. In case of doubt, close the window and share your doubts with your parents and your bank.
What can you do to protect yourself?
  • If you suspect fraud, move fast. +
     Contact your bank immediately through the contact details it supplied you or through the contact information on the list of payment card issuers, available on the Banco de Portugal website and the Bank Customer Website; Ask for cancellation of the homebanking access credentials immediately or, where relevant, cancellation of the card; Inform the nearest police entity (PSP, GNR or PJ) or the Public Prosecutor's Office of the fraudulent situation.
  • If you lose your bank card, report the disappearance. +
     Immediately contact the entity that issued the card if you have lost it, if it was stolen or misappropriated, or if you believe that the card was cloned or counterfeited; You can check the contact details for card-issuing entities on the Banco de Portugal website and the Bank Customer Website.
  • Understand your rights and obligations. +
     If payments were made that you did not authorise, you may have to pay up to €50 at most; If you lie or if you have not complied with the security rules, you may have to pay an amount higher than €50; If you suffered loss, theft or misappropriation of access credentials for homebanking or for your card and if you alerted your bank to this, you cannot be asked to pay the sums that were moved without authorisation after this alert.
 When you make bank transactions and payments over the internet or by phone (smartphone), beware of possible fraud situations. In case of doubt, close the window and share your doubts with your parents and your bank.
What can you do to protect yourself?
  • If you suspect fraud, move fast. +
     Contact your bank immediately through the contact details it supplied you or through the contact information on the list of payment card issuers, available on the Banco de Portugal website and the Bank Customer Website; Ask for cancellation of the homebanking access credentials immediately or, where relevant, cancellation of the card; Inform the nearest police entity (PSP, GNR or PJ) or the Public Prosecutor's Office of the fraudulent situation.
  • If you lose your bank card, report the disappearance. +
     Immediately contact the entity that issued the card if you have lost it, if it was stolen or misappropriated, or if you believe that the card was cloned or counterfeited; You can check the contact details for card-issuing entities on the Banco de Portugal website and the Bank Customer Website.
  • Understand your rights and obligations. +
     If payments were made that you did not authorise, you may have to pay up to €50 at most; If you lie or if you have not complied with the security rules, you may have to pay an amount higher than €50; If you suffered loss, theft or misappropriation of access credentials for homebanking or for your card and if you alerted your bank to this, you cannot be asked to pay the sums that were moved without authorisation after this alert.
 When you make bank transactions and payments over the internet or by phone (smartphone), beware of possible fraud situations. In case of doubt, close the window and share your doubts with your parents and your bank.
What can you do to protect yourself?
  • If you suspect fraud, + 
move fast.
     Contact your bank immediately through the contact details it supplied you or through the contact information on the list of payment card issuers, available on the Banco de Portugal website and the Bank Customer Website; Ask for cancellation of the homebanking access credentials immediately or, where relevant, cancellation of the card; Inform the nearest police entity (PSP, GNR or PJ) or the Public Prosecutor's Office of the fraudulent situation.
  • If you lose your bank + 
card, report the disappearance.
     Immediately contact the entity that issued the card if you have lost it, if it was stolen or misappropriated, or if you believe that the card was cloned or counterfeited; You can check the contact details for card-issuing entities on the Banco de Portugal website and the Bank Customer Website.
  • Understand your rights + and obligations.
     If payments were made that you did not authorise, you may have to pay up to €50 at most; If you lie or if you have not complied with the security rules, you may have to pay an amount higher than €50; If you suffered loss, theft or misappropriation of access credentials for homebanking or for your card and if you alerted your bank to this, you cannot be asked to pay the sums that were moved without authorisation after this alert.